Contact BayCare

If this is a medical emergency, please do not call or email us -- call 911 immediately.

BayCare Customer Service Center
2985 Drew St.
Clearwater, FL 33759
Phone:1-800-BayCare (229-2273)
Email: Customer Service Form (General Inquiries) 

BayCare Customer Relations Team

BayCare is committed to providing safe and quality care to all patients served. We welcome compliments, suggestions for improvement, or complaints. Our Customer Feedback Representatives will address your concerns as promptly as possible.

Please let us know how we are doing by filling out our Customer Feedback Form or by calling the corresponding Customer Feedback Department listed below.

Persons with hearing and speech disabilities can reach the above numbers through TDD and other specialized equipment by calling the Florida Relay Service at 711.

Customer Feedback Departments:

BayCare Hospitals: (813) 586-9000
BayCare Behavioral Health Inpatient: (727) 841-6430
BayCare Behavioral Health Outpatient: (727) 315-8605
BayCare HomeCare: 1-800-940-5151
BayCare Medical Group: (727) 532-1379
BayCare Enterprise Care Coordination: (727) 519-1608

BayCare is committed to making the cost of health care easier to understand and plan for. To speak with someone about your billing and insurance questions, please refer to the contact information below.

For additional information, please visit our Billing and Insurance page.

Questions about a bill you have received?

• (813) 443-8070 - Hospitals, BayCare Medical Group, Imaging, Laboratories, Behavioral health and Urgent Care
• (800) 940-5151 - BayCare HomeCare
• (727) 394-6620 - BayCare Surgery Center

Questions about a price estimate or patient responsibility for a future service?
(813) 852-3116 

Questions about financial assistance?
(855) 233-1555

Questions for Health Care Navigators?
(855) 404-3334

Please call (727) 734-6435 or email us for more information about career opportunities in the following areas. Click here to learn more about Careers at BayCare.

• Bartow Regional Medical Center
• BayCare Alliant Hospital
• BayCare Hospital Wesley Chapel
• Mease Countryside Hospital
• Mease Dunedin Hospital
• Morton Plant Hospital
• Morton Plant North Bay Hospital
• St. Anthony's Hospital
• St. Joseph's Hospital
• St. Joseph's Children's Hospital 
• St. Joseph's Women's Hospital
• St. Joseph's Hospital-North
• St. Joseph's Hospital-South
• South Florida Baptist Hospital
• Winter Haven Hospital
• Winter Haven Women's Hospital
• Home Care
• Ambulatory Care
• BayCare Behavioral Health
• BayCare Medical Group
• Urgent Care
• BayCare Mobile Pool
• Regional Departments (Finance, IS, Marketing, Team Resources (HR))

Our foundations raise funds and awareness for each of our hospitals, so they can continue their mission of providing the community with quality, compassionate healthcare.

Learn more about our foundations below:

To request your medical record, you can download our printable Release of Information Form (En Español). Please print and fill out the form, sign it and mail it to the hospital listed below. If you have any additional questions, please visit our FAQ page or call the appropriate hospitals' Release of Information Department below. 

Contact Information

Chief Compliance & Privacy Officer:  Jeff Durham

Report Privacy (HIPAA) / Compliance Concerns: (727) 519-1610 or toll free (855) 466-6677

Email:  Corporate.Responsibility@BayCare.org

For anonymous reporting, please contact us at 1-877-OUR-DUTY.  Please note this routes to a 3rd party service.