9 Things Every BayCarePlus Member Should Know

At BayCarePlus Medicare Advantage Plan, we want to make your membership with us as easy as possible. We’ve identified nine things you should know that can put you on the road to a smooth BayCarePlus journey, accessing your benefits, important information, and more.

1. Create an account on your Member Portal at Member.BayCarePlus.org.

From the Member Portal, you can:

  • Find a provider
  • View benefits documents
  • Review your out-of-pocket costs
  • View claims
  • View up-to-date online authorization status
  • And more

When choosing a username and password follow the instructions below.


  • Must be at least three characters in length, beginning with a letter.
  • Characters accepted are anything alpha-numeric, a dot (.), a dash (-) and the ampersand sign (@).


  • Between eight and 15 characters long
  • Contain at least one uppercase letter
  • Contain at least one lowercase letter
  • Contain at least one number (0-9)
  • Contain at least one special character (@!%*?&)
  • Can’t contain spaces, an apostrophe or double quotation mark
  • Can’t be the same as your username

Enter a valid e-mail address. Select three security questions that are used for password reset or if you forget your password.

2. Check to make sure your providers are in network.

In your Member Portal, go to the Provider Directory and use the search tool to make sure your list of doctors, specialists and hospitals are in network.

3. Register on the S3 Healthy Benefits portal.

For easy and convenient access to your over-the-counter (OTC) and grocery benefits, go to Healthy Benefits Plus | Easy Access to Health Benefits to register and order online, or find participating retailers near you.

4. Review your Evidence (Explanation) of Coverage (EOC).

For full benefits details, refer to your EOC. You can get an EOC in either a printed booklet form (delivered by mail) or by viewing it on the Member Portal. The EOC can answer many of your questions quickly and accurately.

5. Schedule your annual wellness visit.

Whether you have a new PCP or an established PCP, schedule your first visit as soon as possible. The sooner you make your appointment, the sooner you and your doctor can begin planning a strategy for your long-term health.

6. Know where to find important contact information.

Go to the home page of your Member Portal to find information about how to contact Member Services and to find important phone numbers.

7. Check your prescriptions.

Make sure your prescriptions are up-to-date. Sign up for mail order prescriptions whenever possible. It can help you save money and ensure that you get your prescriptions on time. Manage all your pharmacy needs by going to the Pharmacy section of the Member Portal. When you go to the Pharmacy Overview page, click on the MedImpact Portal link. You can then see your personal pharmacy benefits, search the Formulary, find a pharmacy and order medications by mail.

8. Use the EyeMed and Delta Dental directories.

Quickly and conveniently find dentists and optometrists using the EyeMed Member Portal and DeltaDental Member Portal.

9. Order your Home Fitness Kit from Silver&Fit®.

You can order your home fitness kit online at SilverAndFit.com or by calling Silver&Fit Customer Service. To redeem your home fitness kit online, you’ll need your promo code. You can get your promo code from the Silver&Fit website or by calling Silver&Fit Customer Service at (877) 427.4788 (TTY/TTD: 711), Monday through Friday, 8am-9pm.

Besides your long-term health and well-being, there’s nothing more important to us than the level of service you receive from BayCarePlus. If you have questions or need help with your benefits or information related to your benefits, contact Member Services at (866) 509-5396 (TTY: 711), seven days a week, 8am-8pm. You may reach a messaging service on weekends from April 1 through September 30 and holidays. Please leave a message, and your call will be returned the next business day.