Our PROMS program collects short surveys directly from you before and after surgery to understand how your pain level and your recovery is impacting your daily life. These surveys are required by some insurance programs, including Medicare. Your responses allow BayCare to improve surgical care, track outcomes and meet mandatory reporting requirements. Every survey you complete helps us provide better care for you and future patients. If you have any questions or need help completing the assessment, call us at (813) 586-7163 or email proms@baycare.org.
Receive your pain assessment survey: Before and after your surgery, you’ll receive a PROMS pain assessment survey by email or text message. Your feedback helps your care team track your progress and improve future treatments for all patients.
Complete the assessment survey: Answer a few questions about your pain and your overall health.
PROMS stands for patient-reported outcome measures. Your assessment lets you share how you feel before and after your procedure. This helps your care team monitor your pain levels, mobility and quality of life over time to improve future treatment. You'll receive a pain assessment survey to complete before surgery and one year after surgery.
Your insurance company may require completion of this survey as part of your surgical experience. BayCare is required to report patients' total joint replacement procedure outcomes, and your response is included in this requirement. The information you provide also helps us spot concerns early and improve replacement treatment programs for future patients.
You'll receive your survey by email or text message twice – before surgery and 300 days after your surgery. If we don't hear from you, you may also receive reminders to complete your pain assessment. It only takes a few minutes, so please complete your assessment as soon as possible. Your responses will be protected and remain confidential.
If you want to confirm the validity of the program, email proms@baycare.org or call (813) 586-7163. Our team will verify the program and answer any questions.
Be careful when clicking on emails or text messages. You can recognize if the emails and text messages are from BayCare by looking at the short code on the text message and the "From" address in your email platform. Ours PROMS text message short code is 200002 and the email address is proms@baycare.org. Below are examples of the text message and email invitations:
Call our PROMS support line at (813) 586-7163 or email us at proms@baycare.org. We’re here to help you with any concerns you have about the pain assessment survey or the program.
