BayCare Launches COVID-19 Nurse Triage Service

Editor's Note: As of March 19, 2021, this service is no longer available. For COVID-related questions, please check with your primary care physician or visit BayCare.org/Coronavirus.

Clearwater, Fla., (April 9, 2020) – BayCare has a service to help individuals in the community who are concerned about COVID-19 symptoms. Patients can call five days a week to ask a highly skilled nurse questions about the novel coronavirus.

Under this program, BayCare nurses help triage patients with COVID-19 concerns and direct them to the proper care. When appropriate, they also can screen patients and refer them to testing at any BayCare COVID-19 drive-thru location.  

“As coronavirus continues to be more present in our community, patients are seeking quick answers from a trusted health care provider,” said Dr. Nishant Anand, chief medical officer for BayCare. “We’re trying to give them one more choice to navigate through different options of care. We believe this is an important public health service for our community.”

Patients who call 1-800-BAYCARE or BayCare Medical Group clinics will be able to hear a recording and press a number to access a nurse. 

The nurse triage does not provide diagnosis or treatment for COVID-19. Patients should talk to a doctor or see a medical provider through BayCareAnywhere to discuss treatment options. The nurse triage is available Monday through Friday, 8 a.m. to 5 p.m. 

This is an extension to BayCare’s efforts to provide access to various COVID-19 resources for the community. BayCare recently launched an online screening tool where people can conveniently check their symptoms using a series of questions, which suggests the appropriate care. 

For more information about the nurse triage, visit BayCare.org/Coronavirus. 


About BayCare Health System
BayCare is a leading not-for-profit health care system that connects individuals and families to a wide range of services at 15 hospitals and hundreds of other convenient locations throughout the Tampa Bay and central Florida regions. Inpatient and outpatient services include acute care, primary care, imaging, laboratory, behavioral health, home care, and wellness. Our mission is to improve the health of all we serve through community-owned, health care services that set the standard for high-quality, compassionate care. For more information, visit www.BayCare.org.