When you get care at an out-of-network facility, or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you’re protected from “balance billing” (sometimes called “surprise billing”). In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible. For more information about your rights, download the Surprise Medical Bills flyer or visit the Centers for Medicare & Medicaid Services (CMS) website. If you think you’ve been wrongly billed, contact our Customer Service Department: (813) 443-8070.
Government agencies have other tools for exploring the quality and costs for health care facilities in Florida. Please note that while these tools are pulled from valid data sources, the complexity of health care and negotiated payer rates (insurance coverage) means that the information in these tools may not necessarily reflect the actual cost for an individual patient as it does not consider deductibles, co-pays or insurance coverage. As such, be sure to visit MyEstimator.org or call (813)852-3116 to obtain a personalized estimate of BayCare services tailored to your specific situation.
