Employee Assistance Program

An employee assistance program (EAP) is a work-based benefit to help employees resolve problems that may be adversely affecting their professional and personal lives. The BayCare EAP model is based on nationally accepted standards for short-term, solution-focused counseling to help better manage challenges which may otherwise have a negative impact on employees’ abilities to realize their fullest potential. Our philosophy is to deliver an EAP service that provides employees with the tools necessary to build resilience in a fast paced, dynamic society.

When employees face stressful challenges outside of work, they bring that stress to work. Organizations looking to support employees’ emotional well-being offer EAP benefits to help employees meet unexpected challenges, stay engaged in their work environment, and achieve an overall positive productive and personal experience in their work endeavors.

BayCare began its EAP services in 1992 by taking care of those who we’re most close to – our own team members. Today, nearly 29,000 BayCare team members and their dependents are supported by the BayCare EAP, and nearly 70 businesses, non-profit organizations, municipalities, colleges, faith communities and independent private schools throughout Florida are currently utilizing BayCare’s suite of assistance programs. BayCare was the first free-standing EAP provider in Florida to receive national and international accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF) and has maintained this prestigious recognition since 2002.

EAP can help employees struggling with:

  • Alcohol and substance use
  • Anger management
  • Anxiety
  • Grief
  • Financial stress
  • Relationship issues
  • Stress
  • Personal problems
  • Family concerns

Learn more about bringing BayCare's Employee Assistance Program to your organization: Email.

If your organization already partners with BayCare for EAP services, contact us to learn how to access your EAP benefits.

If you are experiencing an emergency, dial 9-1-1 immediately.

If you are thinking about suicide, are worried about a friend or loved one, or would like emotional support, dial (800) 273-8255 to reach the National Suicide Prevention Lifeline 24/7.

For local health and human services resources and information outside of our registration center hours, call 2-1-1 to reach Tampa Bay Cares for free, confidential help.

For youth and young adults 25 years and younger in Pasco and Hernando counties, the Mobile Crisis Response Team (MRT) at BayCare Behavioral Health provides on-site mental health crisis intervention and management.

  • In Pasco County, call (727) 372-HELP (727-372-4357).
  • In Hernando County, call (352) 467-OKAY (352-467-6529).

What is EAP?

An employee assistance program (EAP) is a value-added benefit many organizations offer their teams at no cost to their employees. Traditionally, EAPs addressed issues like alcohol or substance use disorders; however, most now cover a broad range of areas such as child or elder care, relationship challenges, financial or legal problems, wellness matters and traumatic events like workplace violence and natural disasters. 

How Will My Organization Benefit From EAP?

Supporting employees’ emotional well-being can help improve work performance and morale. A 2018 study found that the amount of lost productive time over a three-month period of employee distress was reduced by 39 hours as a result of EAP utilization, primarily from reducing the amount of unproductive time on the job. This translates to a $3.37 return on investment for every $1 invested in EAP.*

Why Should I Consider Using BayCare? 

As a local EAP provider, we know our providers, the treatment facilities and the local resources. Your EAP provider should be able to assist you with the specific needs of your company and have regular contact with you. It should be able to provide trainings, management consultation and critical incident debriefings and assist with management referrals and drug testing policies. It should provide regular utilization reports and assist you in promoting and increasing, rather than avoiding, utilization of the program. And these are precisely the things the BayCare team provides to its partner organizations.

How Can I Bring BayCare EAP Services to My Organization?*

Since each organization is unique, so are our EAP services. We tailor the deliverables to meet those needs. Some companies may need more on-site workshops and trainings while another organization may need more on-site critical incident responses. We don’t want a company to pay for a service they may never need, so we’ll take the time to get to know the company, its culture, its goals and its challenges before providing an EAP proposal.

*Source: Employee Assistance Professionals Association (EAPA) Workplace Outcome Suite (WOS)

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