MyBayCare Patient Portal FAQs
Frequently Asked Questions regarding myBayCare.org
How does enrolling in the BayCare patient portal benefit me?The BayCare patient portal, myBayCare.org, is a quick connection to your personal health care records, such as in-patient and ER laboratory results and discharge information. The secure site also provides easy access for paying your bills online and allows you to submit questions at any time.
Can I send emergency medical requests through the patient portal?No, if you have a medical emergency, call 911 immediately. Do not send urgent or emergency messages through the patient portal.
Why am I receiving multiple invitations?
One option for enrollment in myBayCare.org includes an initial e-mail invitation and a reminder message seven days later. The e-mail will arrive in your inbox from the sender, BayCare Health System, and will have the address of firstname.lastname@example.org. If you are receiving multiple messages beyond the standard two, please call BayCare at (888) 499-9003. Patients can also choose Self Enroll at any time without waiting for an e-mail invitation.
I did not receive an invitation to the patient portal.
Membership in myBayCare.org begins either when you Self-Enroll or you give us your e-mail address during your office visit or registration. Entering your e-mail address into our system triggers an automatic e-mail invitation. However, you do not require the invitation to enroll in the portal. You can self-enroll online.
If you were recently a patient and you provided your e-mail address to our staff, there are several things you can do:
- Be sure to check your spam/junk folders for our message. The e-mail will arrive in your inbox from the sender, BayCare Health System, and will have the address of email@example.com.
- Contact your provider to confirm the correct email address is on record. To protect the privacy of our patients, the email address for the patient portal invite may only be updated in person at a BayCare facility.
- If the correct email address is on record and you do not find the message, please call BayCare at (888) 499-9003 to request a new invitation.
What types of notifications can I get from my patient portal?
You can be notified when a new message is in your patient portal inbox. You also have the option to receive notifications when your personal health record has been updated regarding:
- Clinical notes
How do I update the notifications section with my email or phone number preferences?
Notifications are sent according to preferences that you set in your patient portal account. They can be sent as an email and/or as a text to your cell phone.
- To update your notification preferences, go to the Notifications screen. You access that screen from the drop-down menu under your name in the upper right banner of the patient portal.
- When you update your email address and/or phone number to receive notifications, any patient portal communications will be re-directed to the new preferences. However, your official patient records won’t be updated until you give this updated information to a registration team member during your next visit to a BayCare facility.
Note: When you change your email address in your official hospital records, you’ll get a new invitation to the patient portal. If you’re already enrolled in the BayCare patient portal, you can disregard this invitation and continue using the portal with your existing username and password.
How can I change my contact information?
- The only contact information that can be updated in the patient portal is your e-mail address. All other contact information must be updated during your next visit to a BayCare facility.
- If you have a new e-mail address, please update your portal information by visiting the Notifications screen (accessed from the drop-down menu under your name in the upper right banner of the Patient Portal).
- When you update your e-mail address in the portal, we will redirect any patient portal communications to your new e-mail address. However, your official patient records will not be updated until you provide this information during your next visit to a BayCare facility. *
*Please note: when you change your e-mail address on your official hospital records, you will receive a new invitation to the patient portal. If you are already enrolled in the BayCare patient portal, you may disregard this invitation and continue using the portal with your existing user name and password. Just don't forget to update your e-mail in the portal as well, so you receive all relevant portal communication.
How can I delete my patient portal account?If you wish to delete your patient portal account at myBayCare.org, you must do so by either calling the Cerner Health technical support number, (877) 621-8014, or by deleting your account online. To manage your account or unenroll, go to the Account page of the myBayCare.org Web site (accessed from the drop-down menu under your name in the upper right banner of the Patient Portal), click "Update account settings" link, choose "Delete Account," and confirm by re-entering your password once you have carefully read the information presented on that page.
Can I enroll my family members in the portal too?If you manage the health of a BayCare patient, talk to the patient's BayCare health care provider during the patient’s next visit so they may receive a personal invitation to myBayCare.
Why can't I see my child's health care record?BayCare offers access to the patient portal for children from birth through 11 years and 364 days. However, in accordance with Florida Statutes, we may not share online access to health care information with parents of minors ages 12 through 17 and 364 days. If you need access to your children's medical records, please contact the Health Information Management department (Medical Records) at your BayCare hospital. Additional information about medical records may be found at www.baycare.org/Medical-Records.
Why don't I see my last doctor's visit on here?Membership in myBayCare.org is specifically for information collected and recorded during BayCare encounters and only reflects services provided by BayCare facilities.
Note: Winter Haven Hospital patients can view records for BayCare visits that occurred on or after June 1, 2015. Bartow Regional Medical Center patients can view records for BayCare visits that occurred on or after June 1, 2016.
Why aren't my past Winter Haven Hospital or Bartow Regional Medical Center records showing up?Winter Haven Hospital patients can view records for Winter Haven Hospital visits that occurred on or after June 1, 2015. Previous visits to another BayCare facility may also appear in the portal. Visits to Winter Haven Hospital before June 1, 2015 will not appear in the BayCare patient portal. The same applies to patients who visited Bartow Regional Medical Center prior to June 1, 2016.
Can you help me with questions about my medical records and/or test results?If you have questions about any part of your medical record, including lab results, please contact your physician for an explanation and follow up.
I don't want to use the portal. Can I still get my records?Patients can still obtain copies of records by following the traditional record request procedures at the facility where they were treated. Additional information about medical records may be found online.