Contact Us

  • Customer Service 

    If this is a medical emergency, please do not call or email us -- call 911 immediately.

    BayCare Customer Service Center
    2985 Drew St.
    Clearwater, FL 33759
    Phone:1-800-BayCare (229-2273)
    Email: Customer Service Form (General Inquiries) 

    BayCare Customer Relations Team

    BayCare is committed to providing safe and quality care to all patients served. We welcome compliments, suggestions for improvement, or complaints. Our Customer Feedback Representatives will address your concerns as promptly as possible.

    Please let us know how we are doing by filling out our Customer Feedback Form or by calling Customer Service directly at (813) 586-9000.

    Persons with hearing and speech disabilities can reach the above numbers through TDD and other specialized equipment by calling the Florida Relay Service at 711.

    Other phone numbers:
    BayCare Behavioral Health Inpatient: (727) 841-6430
    BayCare Behavioral Health Outpatient: (727) 315-8605
    BayCare HomeCare: 1-800-940-5151
    BayCare Medical Group: (727) 532-1379
    BayCare Enterprise Care Coordination: (727) 519-1608
  • Billing and Insurance

    BayCare is committed to making the cost of health care easier to understand and plan for. To speak with someone about your billing and insurance questions, please refer to the contact information below.

    For additional information, please visit our Billing and Insurance page.

    Questions about a bill you have received?

    • (813) 443-8070 - Hospitals, BayCare Medical Group, Imaging, Laboratories, Behavioral health and Urgent Care
    • (800) 940-5151 - BayCare HomeCare
    • (727) 394-6620 - BayCare Surgery Center

    Questions about a price estimate or patient responsibility for a future service?
    (813) 852-3116 

    Questions about financial assistance?
    (855) 233-1555

    Questions for Health Care Navigators?
    (855) 404-3334

  • Medical Records Request

    To request your medical record, you can download our printable Release of Information Form (En Español). Please print and fill out the form, sign it and mail it to the hospital listed below. If you have any additional questions, please visit our FAQ page or call the appropriate hospitals' Release of Information Department below.