BayCare Urgent Care is spicing up the care of injured workers by following the concepts of the SPICE model. The five key concepts of the SPICE model for workers’ compensation were refined by Colledge and Johnson (2000) with the aim to both reduce claims cost and deal with claims in an efficient, fair, and timely manner. The model, given the acronym S.P.I.C.E., includes five components: Simplicity, Proximity, Immediacy, Centrality, and Expectancy.

Simplicity: The concept of simplicity implies that when simply benign conditions are treated in a complicated fashion, they become complicated. The BayCare healthcare provider focuses on defining the injured worker’s diagnosis based on objective clinical findings that align with the mechanism of injury. We focus on maintaining simplicity by dealing with objective, factual information and providing appropriate medical treatment. Nothing less, nothing more: just what the injured worker needs.  

Proximity: Proximity involves the need to keep the injured worker emotionally and geographically tied to the workforce. By keeping the injured worker in the workforce, the work environment actually provides support for the physical, mental, and social elements of well-being. BayCare Urgent Care healthcare providers maintain an updated status on reasonable work restrictions that allow the injured worker to stay at work.

Immediacy: The sense of immediacy reflects the need to deal with work-related injuries in a timely manner. BayCare’s Urgent Care Centers offer efficient and timely access to care when it is needed. The BayCare Urgent Care healthcare provider maintains a regular schedule of follow-up visits in order to manage the case closely and aggressively. This allows us to deal with issues in an efficient manner and conveys a positive message to the injured worker that their well-being is of prime importance. 

Centrality: The value of the "Primary Treating Provider" concept assigns a specific healthcare provider as a “care” manager and maintains a central approach to managing the clinical care. This primary treating provider is the link into a network of other healthcare providers and specialists willing to utilize established protocols, provide immediate communication, and establish uniform expectations in approaching the full spectrum of the injured worker's needs. BayCare Urgent Care has access to a full realm of workers’ compensation services within the BayCare Health System – all working under a consistent customer-driven philosophy.

Expectancy: The concept of expectancy reflects the idea that injured workers often fulfill the clinical and labeling expectations placed upon them. At BayCare Urgent Care, everyone involved in the care of the injured worker supports a positive attitude, establishes realistic treatment goals and encourages a positive motivation on the part of the injured worker. Baycare Urgent Care healthcare providers are able to take information from a highly technical level and bring it to a grounded level that is well understood by the injured worker and others involved in their recovery.


BayCare’s foundation rests on recognizing and respecting each person’s humanity, and on providing the highest quality medical care that’s always available and easily accessible. 

The value of workers’ compensation benefits to employers and to injured workers is exceptional. It therefore becomes imperative that aligned philosophies are in place between the injured worker, the employer and the healthcare provider. In doing so, we believe our obligation is to support a healthy community, and this includes our employer community. So let’s all consider SPICE-ing it up a bit! And add to that….a dash of BayCare HUMANITY.


Colledge, A. L and Johnson, H. I., "The S.P.I.C.E. model for return to work." Occupational Health and Safety 69:2 (February 2000): 64-69.

For a complete list of locations, visit BayCareUrgentCare.org.

We would like to learn how we can better serve your occupational health needs in 2017. To schedule a free consultation or for more information about BayCare’s Occupational Health Services, call (844) 420-8364.