Ann Marie Phelps, APRN

I had seen Ann Phelps several times prior to this date and never had this type of negative encounter. I was running late to my appointment due to running into some problems at the end of a 12 hr. Shift at SFB. If I was going to be given the cold shoulder during my entire appointment and no effort from the provider to make eye contact, I would have rather rescheduled for another day. I was really surprised by her behavior because at previous appointments she had always been so nice and chatty. Im not sure if her attitude on this date was due to my tardiness, which was not on purpose of something personal she was encountering. Regardless of her feelings, she should have checked those at the door prior to entering the room for my appointment. From the time she entered the room she looked down at her computer screen. While asking my questions regarding my complaints she glared at the computer screen instead of making eye contact to make me feel like what I was saying is important. During my entire appointment she never attempted to smile or even ask me how my day was doing. Even when my appointment was over, and she was leaving the room she never even bothered to look up at me while asking me a question. Being that I am employed by Baycare, I see myself not only as a patient but also as a coworker. One thing that I have learned in the time that I have been in leadership is that everyone deserves to be treated with respect, compassion and should be made to feel important. I did not feel that I got any of these values during this encounter. After my appointment was over, I was puzzled and spent some time trying to figure out what I had done to be treated that way. Did I really deserve this type of treatment because I was late I have even been thinking about getting a new provider. Im still undecided at the moment. All I want is respect and to know that I will receive the best of care when I go to my appointments.

Great as always

I was very pleased with Ann. She had compassion and was very kind and thorough.

Ann is exceptional, she cares about what you have to say, she listens and doesnt cut you off. Ive been seeing Ann for many years she genuinely cares for you as a person not just another patient.

She is amazing!

I like her, she is friendly.

Extremely knowledgeable

Office personnel are very good.

All good

She was great also with no issues.

Very knowledgeable and easy to discuss my medical issues with.

Very caring and professional. I genuinely found her to be very thorough. Highly recommend her

Good

Very kind and thorough. I felt I was in good hands.

She is excellent..caring and takes time with you. Love her!!

Good experience

Provider was pleasant as always. She was thorough with my hospital follow-up visit and helped me navigate through the meds the hospitalist placed me on or indicated I should discontinue. This was a great help.

Professional, knowledgeable and helpful

Overall good

Very personable and easy to talk to

She is patient, understands and informative.

All good

Good

Listened to my concerns and formulated a treatment plan.

Still stellar

My provider was very nice, she didnt rush through my appointment and took time to go over every concern that I had and made goals for my next appointment.

Always good

The PCP was excellent.. Listened to my concerns and changed my prescriptions as they were not appropriate for my changed circumstances etc. So please with that as the new prescriptions are of lower strength.

Not patient oriented, very impersonal. Seemed rushed.

Very thorough about my care and pleasant to communicate with

Very knowledgeable & thorough.

All good

Very caring and listened well. Thorough, knowlegeable and professional.

Great care

All good

Good

Anne is exceptional, she listens to what you say asks questions to obtain more details. She has a very kind heart.

She was thorough and took the time to listen and discuss my issue.

Unnecessary comments about children being with me for my appointment

Great

Good

Good

This was my first time meeting Dr.Phelps. My dr. who sees me is out on maternity leave. Dr.Phelps is really nice and thorough. She helped me with my issue and Im hoping that with the referral Im able to get my procedure done. Thanks Dr. Phelps

Excellent service

Good listener, friendly, respectful

Anne always has a smile and kind words to say. She knows how to make you feel comfortable and explains everything so shes confident I understand what shes telling me.

Did not accurately report in my opinion - she was provided multiple pages of information which provided complete listing of chief complaints and other Dr. Notes indicating extent of issues. When asked about providing opinion on correlation of bulging discs, significant back injuries and neck, old mid line fracture shoulder pain and head aches, the response was: I am a family medicine practitioner and cant answer that.

Care provider was attentive

I have had no problems

Great provider