Have questions or concerns about COVID-19? Call 1-800-BayCare and press 1 for BayCare's Nurse Triage.

Available Monday-Friday, 8am-5pm.

Frequently Asked Questions

  • What is the Novel Coronavirus or COVID-19?

    The Coronaviruses are a large family of viruses that cause illnesses ranging from common colds to more severe diseases in people and others that circulate among animals, including camels, cats and bats. Common symptoms include fever, cough, shortness of breath and breathing difficulties. This strain of Coronavirus was first reported in the Wuhan region of China.

  • How Can Someone get the COVID-19?

    COVID-19 can spread from person-to-person and when in close contact (about 6 feet). The spread can occur when an infected person releases respiratory droplets from a cough or sneeze and inhaled into the lungs. It may be possible that people can get COVID-19 by touching an infected surface or object and then touch their own mouth, nose, or possibly their eyes. However, according to the Center for Disease Control and Prevention (CDC), that’s not the main way the virus can spread.

  • What People Can Do

    The guidance for avoiding novel Coronavirus is like that for any respiratory virus, such as the flu or common cold:

    • Wash your hands frequently with soap and water (at least 20 seconds) and avoid touching your face. This is a simple, easy and effective way to prevent spreading germs and to help yourself and others stay healthy.
    • Stay away from people that are sick.
    • Get proper rest and eat healthy.
    • Stay home when you’re sick and encourage family, friends and colleagues to do the same.
  • Who Can Get Infected

    People of all ages can be infected by COVID-19. However, older people and those with pre-existing medical conditions including blood pressure, asthma, diabetes and heart disease appear to be more vulnerable to the virus.

  • What to Do if Similar Symptoms Occur

    If people have symptoms and believe to have been exposed to the Coronavirus through travel or contact with someone who has traveled, contact the Florida Department of Health (FDOH) directly at 866-779-6121 or COVID-19@flhealth.gov. If they do decide to seek medical care, they are asked to call their primary care doctor or the facility first so they can prepare for their arrival. 

  • Is There a Vaccine?

    There is currently no vaccine to protect against COVID-19. The best way to prevent infection is to avoid being exposed to this virus.

  • Is There a Treatment?

    There is no specific antiviral treatment for COVID-19. People with the virus can seek medical care to help relieve symptoms. Roughly 4 out of 5 of those infected experience only mild symptoms.

  • What is social distancing?

    Social distancing measures are taken to restrict when and where people can gather in order to stop or slow the spread of infectious diseases. Social distancing includes avoiding crowded places and public transit, and keeping at least 6 feet between you and other people.

    Read more about Why Social Distancing Matters

  • Should I be concerned about my pets?
    The CDC hasn’t received reports of animals becoming sick with COVID-19. At this time, there’s no evidence that pets can spread the virus.
  • How to Stay Informed

    The numerous digital and social media channels allow misinformation to spread quickly. That’s why it’s important for people to get their information through reputable sources including local health systems, Florida Department of Health, Center for Disease Control and trusted news sources. 

  • What sites are currently closed due to COVID-19?

    As BayCare continues to support the public health needs of our community, we have closed the following locations.

  • Where to go for COVID-19 testing?

    BayCare is repositioning resources in response to the novel coronavirus outbreak to help stem the spread of COVID-19. Find testing centers.  

    If you suspect you have coronavirus and have not yet been screened for COVID-19 by a provider, visit BayCareAnywhere.org on your smart phone or computer 24/7 to have a virtual visit with a provider.

    Pre-screening is necessary before accessing a COVID-19 testing site.

  • Can I get a COVID-19 test at the emergency room?

    Remember to only go to our Emergency Rooms if you have an emergency – our ERs are NOT doing public testing.

    Getting your test done here could result in additional facility and physician fees. If you think you are experiencing COVID-19 symptoms, the online screening tool helps direct you to the right care and resources including our telehealth app BayCareAnywhere, COVID-19 Nurse Triage (available weekdays) and drive-thru testing sites (also open on weekdays).

  • Can I still visit friends and family in the hospital?

    To ensure the safety of patients, visitors, team members and physicians, BayCare's new policy continues to put a premium on infection control with the following conditions:

    • Only visitors 18 or older, who pass COVID-19 screening, will be allowed entry. All visitors must wear a mask during their entire visit.
    • Inpatients will be allowed one visitor per day from 3 p.m. to 8 p.m., except for the exceptions noted below. 
    • Extended hours and provisions are allowed for pediatric, neonatal intensive care, labor and delivery and mothers and newborns. 
    • No visitors will be allowed for Behavioral Health or COVID-19 patients.
    • Patients arriving for surgeries and procedures will be allowed one visitor during pre-operation and recovery times.
    • Emergency Department patients, except for those presenting with respiratory symptoms, will be allowed one visitor once they are placed in their treatment room.
    • Special circumstances can be approved by hospital leadership on a case-by-case basis.