Frequently Asked Questions
 
 

Frequently Asked Questions

The Tampa Bay Rays, along with BayCare Behavioral Health, Boley Centers, DACCO, Homeless Empowerment Program, Northside Mental Health Center, Operation PAR, Suncoast Center and Tri-County Human Services, invite you to celebrate National Recovery Month on Sunday, September 30, at 3:10pm when the Tampa Bay Rays take on the Toronto Blue Jays!

Below are some of the most Frequently Asked Questions.

What is National Recovery Month?

National Recovery Month promotes the societal benefits of prevention, treatment and recovery for mental and substance abuse disorders; celebrates people in recovery; lauds the contributions of treatment and service providers; and promotes the message that recovery in all its forms is possible. Recovery Month spreads the positive message that behavioral health is essential to overall health, that prevention works, treatment is effective and people can and do recover.

What is the address for this event?

Tropicana Field
One Tropicana Drive
St. Petersburg, FL 33705
888-FAN-RAYS (1-888-326-7297)

In what section are the tickets located?

The tickets are located in the Lower Level Outfield sections:

  • If purchased through https://groupmatics.events/RaysRecovery, the tickets are located in sections 129 and 132 (along the third base line).
  • To request handicap seating, call Ryan Sullivan at (727) 825-3205.

How much are the tickets?

Tickets are $22 each (a $35 value), not including fees.

May I request certain seating?

Yes. By going to https://groupmatics.events/RaysRecovery, you will be able to see what seats are available for purchase. If desired, select your seats and proceed to check out.

May I request handicapped seating?

Yes. To request handicap seating, contact Tampa Bay Rays Group Sales Representative Ryan Sullivan at (727) 825-3205.

May I use payroll deduction to purchase tickets?

No, payroll deduction is not an option to purchase tickets. You must use a credit or debit card to purchase tickets through the https://groupmatics.events/RaysRecovery website.

What is the refund policy for ticket purchases?

No refunds or exchanges. 

How will I receive my tickets?

Tickets will be emailed to the individual who purchases the tickets. Tickets will be emailed separately from RaysBaseball.com within minutes of completing your order. Please ensure you have a valid working email address.

What time do the gates open?

Gates open at 1:40pm.

What time does the game start?

First pitch is at 3:10pm.

What are the pregame ceremonies?

A public official or a member from the BayCare Behavioral Health Alliance Partners will throw the first pitch. A public service announcement will be made promoting the awareness, and a visual advertisement will be played out on the Rays in-stadium videoboard.

Is there a giveaway?

The Tampa Bay Rays will be giving away a Rays Popsocket to kids age 14 and younger, while supplies last.

What are the postgame events?

Kids will be able to run the bases after the game.

At what age will children be allowed free?

Children two (2) years of age and older must have a ticket to enter Tropicana Field. It is highly recommended that parents with children take advantage of our Tag-a-Kid program at Gate 3 Guest Services. Children will be given wristbands to wear indicating section, row and seat number.

Driving Directions:

Fans traveling southbound on I-275 from North Pinellas or Tampa are encouraged to take Exit 23B (5th Avenue North), and continue south on 20th Street to 1st Avenue South or 3rd Avenue South.

Fans traveling northbound on I-275 are encouraged to take Exit 21 (31st Street) and follow 31st Street to 5th Avenue South.

Follow the signs! Signs are located on approach routes throughout downtown St. Petersburg to help guide you to general parking areas and color-coded permit lots.

Parking Information:

The Rays Go Green: Carpool and PARK FREE* at Tropicana Field!

The Rays continue to provide carpoolers access to free parking in team-controlled lots.* Available for vehicles with four or more passengers for all Sunday games (subject to availability).

*Available for game day general parking in Lots 2, 6, 7, 8 and 9 for all Sunday games.

Tropicana Field parking rates ranging from $15 to $30 per vehicle depending on game and availability. The Rays are pleased to offer a limited number of prime parking areas on a pre-paid basis. Visit raysbaseball.com/parking to secure your space today. Fans attending games at Tropicana Field are encouraged to arrive early to enjoy tailgating and baseball activities.

Disabled Parking and Drop-Off Locations

Lots 1, 7 and 11 offer disabled parking just outside the gates, with the majority of the spaces located in Lot 7. All disabled parking is van-accessible. Enter Lot 6 from 1st Avenue South or 3rd Avenue South, Lot 7 from 4th Avenue South, and Lot 1 from 16th Street South. Disabled parking is subject to availability.

Additionally, there is a drop-off area in front of Gate 4, which is directly across from Lot 1 on 16th Street South. Please be advised that parking in the disabled parking spaces in the Tropicana Field lots is monitored by the St. Petersburg Police Department and is subject to state laws and privileges. Tickets can be issued and/or privileges revoked in situations where the person to whom a disabled parking placard or license plate has been issued is dropped off near the stadium and is not in the vehicle when it parks in a disabled parking space.

Which gate should I use to enter Tropicana Field?

Gate 1 is the Main Entrance of the rotunda and closest to the two largest parking lots.

Are there elevators and if so, where can I find them?

Elevators are located at Gates 1, 2, 4 and 6.

Where can I find First Aid?

St. Anthony's Fan Care Clinic can be found between Gates 3 and 4 on the 100 Level (behind home plate). St. Anthony’s Health Care Medical Team staffs the clinic.

Rays Touch Tank Information

The Rays Touch Tank is located in Center Field Street at Gate 1. This experience is free to all fans attending home games. There is a limit of 50 people in the tank area at any time with each session 10 minutes in length. The Rays Touch Tank will close approximately two hours after the first pitch. Fans may purchase food to feed the rays for $5, with proceeds going to The Florida Aquarium and the Rays Baseball Foundation.

Ted Williams Museum Information

Visit the Hitters Hall of Fame to see many of baseball's greatest players, past and present. The collection houses the greats of baseball history, including Babe Ruth, Joe DiMaggio, Willie Mays and Ted Williams, "the greatest hitter who ever lived." See baseball's best come to life in the "Hitter's Theatre" and view unique collections with tributes to Japanese baseball, the Negro League, the All-American Girls Professional Baseball League, and a new tribute to Jewish Major Leaguers and their impact on baseball, featuring Hall of Famers Sandy Koufax and Hank Greenberg.

What will be offered at the Interactive Games in Left Field (LF) & Right Field Street?

Interactive Games are located on the 100 Level forecourt in Right Field Street and Left Field Street. 

  • LEFT FIELD STREET OFFERINGS

Tropicana Field is home to a number of interactive areas for all ages. In the Left Field Street area, fans can participate by taking their picture on a Topps baseball card, and personalize their own jersey. Left Field Street also features the Grand Slam Ally with Midway-style games.

  • RIGHT FIELD STREET OFFERINGS

The Right Field Street area offers numerous activities for younger baseball fans. Kids can experience the magic of baseball with our interactive Home Run Derby Speed Pitch experience. Right Field Street also features a popular kids-themed area called Raymond’s Art Studio. Also added to Right Field Street is our new interactive playground!