Survey of Patients' Hospital Experience (HCAHPS) Compare Data as of April 2016

Survey of Patients' Hospital Experience (HCAHPS) Compare Data as of April 2016

Hospital Compare Data as of April 2016

(discharges from July 2014 to June 2015)

More recent data is also available reporting discharges from April 2015 to March 2016

<<back to Quality Report Card home page Silent Hospitals Help Healing Campaign launched and continuous evaluation of noise levels in various areas.  Team member education on patient-centeredness approaches. Care coordination when possible; shutting doors, use of low voices, dimming lights. Limiting visitors after hours. Asking patients to use earbuds after 9:00 p.m. Sharing Physician Scores with Medical Executive Leadership Team, Working with Hospitalists to improve scores.  Assigned Hospitalist to units. 'Night time quiet rounds, Quiet times on unit 9pm-5am, Quiet Campaigns/ education. Patient Experience team has been assigned to work on Quietness to improve scores. A physician report card is prepared monthly and reviewed by the head of the group on an individual basis.  Physician shadowing is ongoing. Expectations for performance scores are built into physician contracts. Physican mentoring program continued. Plan for Pt. Exp. Coordinator to meet with Med Exec team and hospitalists to discuss/explain HCAHPS using PP presentation. Also, a new initiative in place for hospitalists and all other MD’s on expectation for communication w/patients put in place by hospital president and VPMA. Manager working with all team members to educate on communication with patients.  Tent cards are now placed on pt. beds indicating “room clean” and offers team member’s name and number to call for assistance.  All team members expected to ask pt. if they “need anything done to make room cleaner” before I leave. Refocusing on maintaining quiet; long-term: building more private rooms HCAHPS improvement projects are in place for floors with low scores and high volume.  We are also scripting, coaching and documenting accountability results for all team members.  Ancillary departments are coaching all staff on AIDET. The customer service team is being restructured. Nursing leader leadership will implement various measures to improve communication. New leaders are now in place and the Customer Service Task Force will be restructured under the guidance of senior leadership and Quality. Patients rounds are done each day and any problems reported to senior leadership.

Survey of Patients' Hospital Experience - Hospital Compare Data as of April 2016