Walk-In Care Provided by BayCare at Publix Stores to Begin Normal Operation


Walk-In Care Provided by BayCare, an innovative telehealth technology installed at select Publix Supermarkets across the Tampa Bay area, is reopening for business following COVID-19 closures. 

Walk-In Care kiosks has reopened all of its 33 locations as of June 1 with enhanced infection control measures in place to protect shoppers, Publix Pharmacy staff and the community.

“We’re excited to reopen all of our 33 Walk-In Care locations to the community,” said Jacquelyn B. Cawley, DO, vice president and chief medical officer for BayCare’s Ambulatory Care and Clinical Integration. “In collaboration with Publix, we have plans in place to ensure the safety of shoppers when they use our telehealth kiosks.”

Walk-In Care features a private room where shoppers can receive non-urgent medical care through teleconferencing and medical diagnostic equipment. The kiosk allows patients to easily enter their symptoms through a touchscreen and work with medical tools such as thermometers, dermatoscopes, pulse oximeter, blood pressure cuffs and high-definition cameras to help doctors make an accurate diagnosis. Walk-In Care visits are $59, and no appointment is needed.

Safety at Walk-In Care Locations

To ensure everyone is protected, BayCare and Publix have enhanced their standard safety processes and cleaning procedures based on safety guidelines from the Centers for Disease Control and Prevention (CDC). Some of those measures include: 

  • The kiosk, equipment and all surfaces including chairs, doors and counters are thoroughly cleaned and disinfected after each visit.
  • Every shopper who uses the telehealth kiosks will be given a mask during each visit. 
  • Publix employees will wear a mask and gloves.   
  • Hand sanitizers will be available at various areas of the kiosk, including waiting area.  

People who are experiencing symptoms of COVID-19 can get screened through BayCareAnywhere. For more information about Walk-In Care Provided by BayCare, click here