Billing FAQs

Billing FAQs

If you have specific billing questions, please contact Customer Service at the facility where you received your care.

  1. How can I make a payment?
  2. How can I obtain another copy of my statement?
  3. I need help understanding my bill.
  4. I would like to mail my payment, what address do I mail it to?
  5. How do I contact Customer Service?
  6. Do you charge a transaction fee for paying online or by phone?
  7. How can I pay in cash?
  8. Medicare did not cover my lab test. Why was I charged for my lab test?
  9. I already paid my hospital bill. Why did I receive a second bill from the pathologist, radiologist, ER physician, anesthesiologist, etc.?
  10. If I set up a payment plan, am I required to pay interest?
  11. Can I receive my bill electronically?
  12. I have a question regarding the amount due reflected on my bill.
  13. Will BayCare discount my co-insurance amount?
  14. I received my statement, but the amount due does not match my explanation of benefits.  What should I do?
  15. When is my statement balance due? 
  16. I cannot pay my bill. What can I do?

1. How can I make a payment?

Payments for BayCare can be made: Online, by phone or by mail. An option for online payment includes using the BayCare Health System mobile app, which can be downloaded from the App Store or Google Play.

If you need to pay a bill for Bartow Regional Medical Center for services prior to January 1, 2016, please call (866) 481-2553 or send us an e-mail. 

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2. How can I obtain another copy of my statement?

Please call Customer Service, (727) 851-9627, (813) 443-8072 or (863) 280-6094.

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3. I need help understanding my bill.

Understanding Your Bill (information sheet)

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4. I would like to mail my payment, what address do I mail it to?

P.O. Box 31696
Tampa, FL 33631-3696

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5. How do I contact Customer Service?

  • By phone: (727) 851-9627, (813) 443-8072 or (863) 280-6094
  • Contact Us (form)

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6. Do you charge a transaction fee for paying online or by phone?

No. BayCare does not charge a transaction fee for paying online or by phone.

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7. How can I pay in cash?

Cash payments can be made in person at the facility where you received care.

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8. Medicare did not cover my lab test. Why was I charged for my lab test?

At the laboratory draw site you signed an Advanced Beneficiary Notice form. This form states that if Medicare deems the test as an uncovered procedure, you will be responsible for the balance due. This can happen, for example, when Medicare will only cover one type of test annually and you need a second test during the same year.

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9. I already paid my hospital bill. Why did I receive a second bill from the pathologist, radiologist, ER physician, anesthesiologist, etc.?

Other medical specialists, such as a radiologist or an ER physician, may have provided services during your hospital stay. You will be billed separately for these services.

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10. If I set up a payment plan, am I required to pay interest?

Payment plans through MedMaxFinance are interest free for the first six months of the plan. After six months, a low interest rate of 5.99% is charged on the outstanding balance.

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11. Can I receive my bill electronically?

For hospitals, imaging and labs, you can request to receive your bills electronically. If you have already received a paper bill and would like to have it resent electronically, please send your request to: EnrollPaperlessStatement@BayCare.org or call Customer Service.

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12. I have a question regarding the amount due reflected on my bill.

Your insurance company determines your patient responsibility; please contact them with any questions.

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13. Will BayCare discount my co-insurance amount?

We do not discount deductible, co-pay or co-insurance under any circumstance.

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14. I received my statement but the amount due does not match my explanation of benefits. What should I do?

Your first step should be to contact your insurance company.

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15. When is my statement balance due?

Your balance is due upon receipt of the statement.

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 16. I cannot pay my bill. What can I do?

At BayCare, we provide superior health care for all patients, regardless of their ability to pay. If you do not have health insurance, we may be able to help you with your bill. BayCare offers financial assistance to qualified patients. For more information about financial assistance programs, please call (855) 233-1555 or visit BayCare.org/FinancialAssistance. BayCare also offers customized payment plans through MedMaxFinance at (855) 533-5200. These payment plans are interest free for the first six months and then offer a low interest rate of 5.99% until your bill is paid. If you ignore your hospital bill, it may be sent to a collection agency and could affect your credit score.

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