Billing FAQs

Billing FAQs

If you have specific billing questions, please contact Customer Service at the facility where you received your care.

  1. How can I make a payment?
  2. How can I obtain another copy of my statement?
  3. I need help understanding my bill.
  4. Why do I owe a balance?
  5. Why are my payments not posted to the date of service that I thought I was paying for?
  6. I would like to mail my payment, what address do I mail it to?
  7. How do I contact Customer Service?
  8. Do you charge a transaction fee for paying online or by phone?
  9. How can I pay in cash?
  10. Medicare did not cover my lab test. Why was I charged for my lab test?
  11. I received a bill for my physical from my primary care physician, why did I have additional charges?
  12. If offered a shingles/pneumonia vaccine will my insurance cover these services?
  13. I already paid my hospital bill. Why did I receive a second bill from the pathologist, radiologist, ER physician, anesthesiologist, etc.?
  14. Why is my copay a specialist copay instead of a PCP copay?
  15. If I set up a payment plan, am I required to pay interest?
  16. Can I receive my bill electronically?
  17. I have a question regarding the amount due reflected on my bill.
  18. Will BayCare discount my co-insurance amount?
  19. I received my statement, but the amount due does not match my explanation of benefits.  What should I do?
  20. Shouldn’t my providers know what my insurance plan covers?
  21. I called my insurance because my visit was not covered and they told me if the code was changed it will be covered. Will you change the code?
  22. When is my statement balance due? 
  23. I cannot pay my bill. What can I do?

1. How can I make a payment?

Payments for BayCare can be made: Online, by phone or by mail. An option for online payment includes using the BayCare Health System mobile app, which can be downloaded from the App Store or Google Play.

If you need to pay a bill for Bartow Regional Medical Center for services prior to January 1, 2016, please call (866) 481-2553 or send us an e-mail. 

Top


2. How can I obtain another copy of my statement?

Please call Customer Service, (727) 851-9627, (813) 443-8072 or (863) 280-6094.

Top


3. I need help understanding my bill.

Understanding Your Bill (information sheet)

Top


4. Why do I owe a balance?

Your balance due could be one of the following reasons: you have not met your insurance deductible, your insurance applied a copay, your insurance applied a co-insurance or the service was a non-covered charge under your insurance plan.

Top


5. Why are my payments not posted to the date of service that I thought I was paying for?

If you mail in a payment, your payment will be applied to the oldest balance outstanding to avoid collection activity. If you want to ensure your payment is applied to the date of service you are paying for, please utilize our online bill pay

Top


6. I would like to mail my payment, what address do I mail it to?

P.O. Box 31696
Tampa, FL 33631-3696

Top


7. How do I contact Customer Service?

  • By phone: (727) 851-9627, (813) 443-8072 or (863) 280-6094
  • Contact Us (form)

Top


8. Do you charge a transaction fee for paying online or by phone?

No. BayCare does not charge a transaction fee for paying online or by phone.

Top


9. How can I pay in cash?

Cash payments can be made in person at the facility where you received care.

Top


10. Medicare did not cover my lab test. Why was I charged for my lab test?

At the laboratory draw site you signed an Advanced Beneficiary Notice form. This form states that if Medicare deems the test as an uncovered procedure, you will be responsible for the balance due. This can happen, for example, when Medicare will only cover one type of test annually and you need a second test during the same year.

Top


11. I received a bill for my physical from my primary care physician, why did I have additional charges?

If you discussed anything outside of well issues you may be responsible for a copayment per your insurance. Well visits are for well issues only.

Top


12. If offered a shingles/pneumonia vaccine will my insurance cover these services?

We recommend you contact your insurance company prior to receiving the vaccine to ensure this is a covered charge under your policy.

Top


13. I already paid my hospital bill. Why did I receive a second bill from the pathologist, radiologist, ER physician, anesthesiologist, etc.?

Other medical specialists, such as a radiologist or an ER physician, may have provided services during your hospital stay. You will be billed separately for these services.

Top


14. Why is my copay a specialist copay instead of a PCP copay?

You selected a specialist as your primary care physician. You would need to update your coordination of benefits with your insurance carrier and select a primary care physician and not a specialist.

Top


15. If I set up a payment plan, am I required to pay interest?

Payment plans through MedMaxFinance are interest free for the first six months of the plan. After six months, a low interest rate of 5.99% is charged on the outstanding balance.

Top


16. Can I receive my bill electronically?

For hospitals, imaging and labs, you can request to receive your bills electronically. If you have already received a paper bill and would like to have it resent electronically, please send your request to: EnrollPaperlessStatement@BayCare.org or call Customer Service.

Top


17. I have a question regarding the amount due reflected on my bill.

Your insurance company determines your patient responsibility; please contact them with any questions.

Top


18. Will BayCare discount my co-insurance amount?

We do not discount deductible, co-pay or co-insurance under any circumstance.

Top


19. I received my statement but the amount due does not match my explanation of benefits. What should I do?

Your first step should be to contact your insurance company.

Top


20. Shouldn’t my providers know what my insurance plan covers?

It is the patient’s responsibility to understand their insurance benefits and coverage. Your provider understands what is recommended for your age and gender, but not the specifics of your insurance benefits.

Top


21. I called my insurance because my visit was not covered and they told me if the code was changed it will be covered. Will you change the code?

BayCare has to bill the code that represents the services that are appropriate to your visit.

Top


22. When is my statement balance due?

Your balance is due upon receipt of the statement.

Top


 23. I cannot pay my bill. What can I do?

At BayCare, we provide superior health care for all patients, regardless of their ability to pay. If you do not have health insurance, we may be able to help you with your bill. BayCare offers financial assistance to qualified patients. For more information about financial assistance programs, please call (855) 233-1555 or visit BayCare.org/FinancialAssistance. BayCare also offers customized payment plans through MedMaxFinance at (855) 533-5200. These payment plans are interest free for the first six months and then offer a low interest rate of 5.99% until your bill is paid. If you ignore your hospital bill, it may be sent to a collection agency and could affect your credit score.

Top