Our Quality Philosophy
Since BayCare was formed in 1997, we have taught our Quality
philosophy to thousands of our employees - we call them team members. It is one
of the main components that brings all of us together as a united health
We define Quality as
"Serving the Needs Of Our Customer." Our efforts are aimed at meeting the
needs of the customer and improving customer
satisfaction with the services we deliver.
The diagram on the right is our Quality model. As you can see,
the foundation of our philosophy is built upon "Customer Needs," "Process Focus"
and "Continuous Improvement."
Guided by those principles, we are able to establish a Quality
Process - a series of actions that bring about changes and results. "Quality
Planning," "Quality Improvement" and "Quality Assessment and Reporting"
formulate BayCare's Quality Process.
In addition, our Quality model works in an environment with
"Communication," "Education & Training," "Recognition & Reward" and
We celebrated our Culture of Quality with our first Quality
Sharing Day on Oct. 23, 2006. The event provided a venue for our teams to teach
and highlight some of our most successful performance improvements and best
practices with other team members in the health system. The event helps us
accelerate our replication of best practices and communicate the positive
changes developed by our teams every day.